Reliable Shuttle Service


Click for Honolulu, Hawaii Forecast

Reliable Shuttle is a BBB Accredited Business. Click for the BBB Business Review of this Airport Transportation in Honolulu HI


Terms of Use

Last modified June 20, 2015


Aloha! Welcome to Reliable Shuttle. Mahalo for using our products and services (“Services”). By using our Services, you are agreeing to these terms. Please read them carefully.

1. Contract Between You and Us

By using our Sites, you agree to be legally bound by terms discussed herein and included through reference and that you are legally capable to do so. If you use the Sites on behalf of an entity, you must be authorized to accept these terms on behalf of the entity and that such entity agrees to indemnify you and Reliable Shuttle for any violations of the terms herein. You must agree to all terms to use these Sites.

These terms apply to Reliable Shuttle including but not limited to all of our tours, activities, products, facilities, transportation, services and websites. Additional terms and conditions may apply and in the event of a conflict, prevail over these terms.

Reliable Shuttle reserves the right to change or modify these terms of use or any other policies of the Sites, at any time and at its sole discretion. Changes will be effective immediately upon posting revisions to the Sites even if you do not receive specific notice. Your continued use of the Sites confirms the acceptance of such terms. We encourage you to frequently review these terms. 

2. Reliable Shuttle Websites Content and Services

Disclaimers and Limitation on Liability

The Sites’ content and services are provided “as is” and “as available.”. We disclaim all warranties of any kind to the maximum extent permitted by applicable law, either express or implied, including and not limited to warranties or title or implied warranties of merchantability or fitness for a particular purpose, title and non-infringement as to the Sites and the information, content and materials contained therein.

Reliable Shuttle and its affiliates, directors, employees, shareholders, suppliers and officers, and agents shall not be held liable for any damages, or any other damages of any kind including but not limited to any type of loss, injury or damage arising out of or in connection with the Sites including content contributed by other companies. This includes without limitation any damages arising from reliance by a user on any information obtained from Reliable Shuttle or that result from mistakes, inaccuracies, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, circumstances beyond our control, communications failure, theft, destruction or unauthorized access to our records, programs or services. You agree not to hold liable Reliable Shuttle from and against any claims, causes of action, demands, recoveries, losses, direct, indirect, punitive or consequential damages, fines, penalties or other costs or expenses of any kind or nature.

These disclaimers and limitations do not affect your rights as a consumer. They are not intended to disclaim liability that cannot be legally excluded under our country of governance.

Modifications to the Site’s Content and Services

Do not assume the Site’s Content and Services are always up to date.

Reliable Shuttle reserves the right to modify or discontinue the Sites and information contained within including but not limited to the terms, conditions, prices, features, schedules (such as day of operation and times) and service locations offered on this website without notice, at any time and at its sole discretion.

Mobile Networks

If you access our Sites and services through a mobile network, your network or roaming provider’s messaging, data and other rates and fees will apply.

Copyright and Limited License

Unless expressly indicated, the Sites and all content, including but not limited to the Reliable Shuttle logo, all designs, text, graphics, pictures, information, data, software, sound files, other files and the layout thereof (collectively “Site Content”), are the proprietary property of Reliable Shuttle and protected under U.S. and international copyright laws.

You are granted a limited, non sub-licensable license to access and use Site Content for personal, informational and shopping purposes only. This license does not allow (a) resale or commercial use; (b) unauthorized distribution (c) modification or otherwise making derivative uses of Site Content (d) use of any data mining, robots, or similar data gathering or extraction methods; (e) downloading (other than web browser caching) of Site Content, except where expressly permitted; (f) use of the Sites and Site Content for any thing other than its intended purpose. Any use of the Sites and Site Content other than specifically authorized with prior written permission. Such unauthorized use may also violate applicable laws. Unless explicitly stated, none of these terms shall be construed as conflicting with any title or ownership of, or exclusive use-rights to, any intellectual property or other right and any goodwill associated therewith.

Trademark Information

“Reliable Shuttle” and the Reliable Shuttle logo are registered trademarks of Reliable Shuttle. All other Reliable Shuttle trademarks, service marks, domain names, logos, company names and indicia of origin referred to on the sites are the property of Reliable Shuttle. Other product or company names referred to on the Sites may be trademarks of their respective owners. You may not use any trademark, service mark, domain name, logo, company name, trade name or indicia of origin of Reliable Shuttle or any third party without express permission from the owner.

All rights not expressly granted are reserved.

3. Your Usage, Content and Account


This site is not intended for use by anyone under the age of 13. If you are between 13 and 18 years old, you may only use the sites under parent or legal guardian supervision, who agrees to be bound by these Terms of Use.

Right To Use Your Name, Voice, Image and Likeness

By using our products and services, you grant Reliable Shuttle and its affiliates the irrevocable, transferable, perpetual right and license to publish, print, display, record and use (by photograph, film, tape, aural devices and any other method or device) your name, voice, image and likeness while using our services (the “Recordings”), and the use of such Recordings for any and all purposes, in any and all media now known and hereafter devised.

Third Party Content

Reliable Shuttle may provide third party content on the Sites and hyperlinks to web pages and content of third parties (collectively, “Third Party Content”) for your convenience. This inclusion does not imply affiliation, endorsement or adoption by us of any site or information contained within. We do not control third party content and can make no guarantees as to its accuracy or completeness. You agree to use such Third Party Content at your own risk.

In addition, if you navigate away from our Sites to a third party site, you are subject to the terms and conditions of use on that site.

User Generated Content

Reliable Shuttle Sites include interactive areas in which you may communicate, submit, upload or otherwise make available text, images, audio or other content (“User Generated Content”). You may not submit or upload User Generated Content that is illegal, defamatory, harassing, threatening, bigoted, hateful, violent, vulgar, obscene, pornographic, otherwise offensive or that harms or can reasonably be expected to harm any person or entity, whether or not such material is protected by law. You may not submit content that contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam.”.

It is your responsibility to ensure that your User Generated Content conforms to these terms and that you have the necessary rights and permissions, without the need for payment to any other person or entity, to use and authorize us to use your User Generated Content in all relevant manners. You agree to indemnify and hold us and all covered by these terms harmless from any action made against us by any third party arising out of or in connection with our use of your User Generated Content. You also agree not to enforce any moral rights, ancillary rights or similar rights in or to the User Generated Content against us or our licensees, distributors, agents, representatives and other authorized users, and agree to procure the same agreement not to enforce from others who may possess such rights.

By submitting User Generated Content, you grant us a non-exclusive, sub-licensable, irrevocable and royalty-free worldwide license under all copyrights, trademarks, patents, trade secrets, privacy and publicity rights and other intellectual property rights to use, reproduce, transmit, print, publish, publicly display, exhibit, distribute, redistribute, copy, index, comment on, modify, adapt, translate, create derivative works based upon, publicly perform, make available and otherwise exploit such User Generated Content, in whole or in part, in all media formats and channels now known or hereafter, in any number of copies and without limit as to time, manner and frequency of use, without further notice to you, with or without attribution, and without the requirement of permission from or payment to you or any other person or entity. You also grant Reliable Shuttle the right to use the name that you submit in connection with such content and to use images or likeness of you with our without name for any lawful purposes, including by not limited to publicity, advertising, electronic media and other.

We reserve the right but are not obligated to monitor, screen, post, remove, modify, store and review User Generated Content or communications, at any time and for any reason without notice.  We are not responsible for, and do not endorse or guarantee, the opinions, views, advice or recommendations posted or sent by users.


You may have to create an account with Reliable Shuttle to access certain functions of the Sites. You agree to provide and maintain accurate, current and complete information, including your contact information for notices and other communications from us and your payment information.  You agree not to impersonate or misrepresent your affiliation with any person or entity, including using another person’s username, password or other account information, or another person’s name or likeness, or provide false details for a parent or guardian. We reserve the right to verify the accuracy of information you provide.

We may suspend or terminate the accounts of users who fail to comply with these terms and if you engage in, encourage or advocate for illegal conduct.

Passwords and Security

You are responsible for taking reasonable steps to ensure confidentiality of your username and password, and for controlling all activities under your account. You agree to promptly notify us for any unauthorized use of your username, password or other account information, or of any other breach of security regarding Reliable Shuttle.

Your security and privacy is very important to us. We have implemented measures to protect your information, please refer to our Privacy Policy for more details.

4. Paid Transactions


All prices listed are payable in U.S. dollars unless otherwise indicated.


All reservations are subject to availability. In order for us to process your request for reservations fully, we advise placing your order for Reliable Shuttle transportation and activities at least 48 hours before the date and time of service.

The Order Process

You will have the opportunity to review and confirm your order, including payment method and product details.  We will send to you a notice when we accept your order and our acceptance will be deemed complete and for all purposes to have been effectively communicated to you at the time we send the notice. At such time, the contract for sale will be made and become binding on both you and us.

We reserve the right to refuse or cancel any order prior to delivery. We also may require additional verification or information before accepting an order.  We will contact you if any portion of your order is cancelled or if additional information is required to accept your order.  If your order is cancelled after we have processed your payment but prior to delivery, we will refund your payment.


Please refer to the product description and rates listed for each specific attraction, activity, tour and excursion for current price. Rates quoted may be subject to additional charges, including taxes. The final rates will be displayed once a schedule is booked. Rates are subject to change without notice. Rates may be higher during some holiday periods and additional restrictions may apply during various times of the year.  Some discounts, special or promotions may not be combined with other promotions or discounts and may require a valid ID presented upon request at the tour or activity. Child rates are available for children based on the age definition specific to that product.

Children (excludes vendor products)

Unless otherwise stated, children under the age of 4 years old are complimentary if they can be securely held on their guardian’s lap. We do not provide child seats. If the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. Under HI Rev Stat § 291-11.5 (2011 through Reg Sess), operators of emergency, commercial and mass transit vehicles are exempt from child passenger restraints.

Provision of Service

Reliable Shuttle reserves the right to cancel or modify scheduled transportation transfers, tours, and activities at any time in the event of hazardous weather conditions or unforeseen operational problems. Natural features & phenomena are subject to seasons or weather and are out of the control of Reliable Shuttle. Reliable Shuttle reserves the right to refuse service and admission to anyone at its sole discretion. Reliable Shuttle will not be responsible or liable to any individual utilizing our tours, activities, products, facilities and transportation services for delays, injury, loss, accident or damages to person or personal property beyond our control. 

For Reliable Shuttle Airport Shuttle Service: 

  • To receive the discounted rate, the entire party must be picked up at the same time and location.  
  • The scheduled day of service for Round Trip transfers is defined as the first date of service of the round trip booking. 
  • Each passenger is allowed 2 pieces of luggage at no charge.  One of the pieces may be golf clubs.  Carry ons must be placed on your lap and in your possession at all times.  Oversized baggage is accommodated if space is available. 
  • Additional fees may apply and are collected directly by our airport representatives:
  • 2 Pieces of Luggage & Personal Carry On = FREE
  • Child Car Seats & Strollers = FREE
  • Wheelchairs (must be collapsible) = FREE
  • Additional Luggage (over 2 per person) = $5 each
  • Boxes up to 3’X3’ = $5 each
  • Surfboards, Skis, Snowboards (6’ or less) = $15 each
  • Bicycles (must be in travel case or able to collapse) = $15 each

1. Baggage Liability 

Guests are responsible for seeing that their luggage is loaded by the bus operator. Reliable Shuttle assumes no liability for lost or damaged baggage, except as such baggage is in transit, in which case the maximum liability is $100 for any single piece and $250 for any single guest. In no case shall Reliable Shuttle's liability exceed the limits shown above or the cost of repair replacement or actual cash value, whichever is lower. 

2. Transfer/Pick-up Liability 

Guests are advised to be at pick-up location 15 minutes before designated time. Please also provide us a 10 minute grace period for unexpected traffic conditions. In any case, Reliable Shuttle’s maximum liability for delayed or missed pickups is limited to the amount paid for the shuttle ticket. 

3. Claims 

No action shall be maintained for loss or damage to a passenger's property or for delayed or missed pickup unless notice of the claim is presented to the carrier within twenty four (24) hours of the occurrence of the loss, delay, damage or injury and unless the claim is actually filed in writing within thirty (30) days of such occurrence.  All other terms and conditions are based on our filing by Western Motor Tariff with the Hawaii Public Utilities Commission and the Department of Transportation of the State of Hawaii. 

Payment Methods

When you provide payment information, you represent and warrant that the information is accurate, that you are authorized to use the payment method provided, and that you will notify us of changes to the payment information.

Full payment for services must be received prior to service and payable in U.S. dollars unless noted otherwise.  For web orders, only credit cards are accepted. Credit cards accepted are:

  • VISA

  • MasterCard

  • Discover Card

  • American Express Card

Right of Cancellation

Please refer to the specific product pages for cancellation policies as this differs depending on the product. Cancellations must be made 12 hours prior to the day and time of service and will result in a 15% service charge. Cancellations made in a shorter period of time (less than 12 hours prior to the day and time of service) will result in a 100% charge being incurred (NO REFUND).  Claims for refunds must be made within thirty (30) days from the date of service. No shows are subject to full charge.  The scheduled day of service for Reliable Shuttle Airport Shuttle Round Trips is defined as the first date of service of the round trip booking. Thereafter, a full charge will apply if the return is cancelled.  

5. Additional Provisions

Unauthorized Credit Card Use

In the highly unlikely event of unauthorized credit card use, simply follow your credit card company’s reporting procedures. Your personal liability for unauthorized credit card usage is limited by federal law to $50, if you promptly notify the issuer of the credit card. 

Claims of Copyright Infringement

Notifications of claimed copyright infringement and counter notices must be sent to us at

We will respond to claims of copyright infringement that are reported to the address above, in accordance to the U.S. Digital Millennium Copyright Act of 1998 (“DMCA”) or, as applicable, other laws.

Choice of Forum

You agree that any legal action relating to these terms or Reliable Shuttle of Hawaii, United States of America and you consent and submit to the personal jurisdiction of such courts for the purposes of litigating such action. Any disputes or claim relating to Reliable Shuttle activities, products, facilities, transportation services must be taken up within 30 days of service.

Choice of Law

These terms are governed by and construed in accordance with the laws, rules and regulations of the United States, the State of Hawaii, the City & County of Honolulu.  This includes but is not limited to the Western Motor Tariff Bureau, Hawaii Public Utilities Commission and the Department of Transportation of the State of Hawaii.


Reliable Shuttle reserves the right, without notice and in its sole discretion to terminate your license to use the Sites and block or prevent your future access to, and use of, the Sites.


If any provision of these terms is deemed void for any reason enforceable, that provision shall be severable from the rest of the terms and not affect the validity or enforceability of any remaining provisions.

Contact Us

Please contact us with any comments, questions or suggestions you might have regarding the information described in the Sites at


Services l Rates l Group Sales l Jobs l About Us l Contact Us l Links l Home l Charge

Reliable Shuttle
P.O. Box 88556 Honolulu, Hawaii 96830
Phone Reservations: Call 808-924-9292
Email Us :


Reliable Shuttle, You can count on us.
"Specializing in Airport to Hotel Waikiki Shuttle or Home Shuttle Service and Taxi Transfers on Oahu" Unlike speedishuttle or viptrans or gogoshuttle or flyshuttlehawaii
© 2015 by Reliable Shuttle All Rights Reserved.
 Visitor no.

 -   15% cancellation fee with
12 hrs notice for cancellation.
 -   Tax and processing fee included.
    Privacy Policy | Terms of Use